Answer & Questions
How can you help?
We are here to make your shopping experience as smooth as possible. If you need assistance with finding a product, have questions about your order, or require support with any issues, feel free to reach out to our customer service team. We are always ready to help!
What is a return policy?
We offer a hassle-free return policy for your convenience. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt. The product must be in its original condition, including all packaging and accessories. Please note that some conditions and restocking fees may apply.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. We strive to offer flexible options to suit your needs.
Do we have promotion codes?
Yes, we frequently offer promotion codes to help you save on your favorite products. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals and promo codes. Be sure to use these codes during checkout to enjoy exclusive discounts!
Frequently Asked Questions
Yes, all our products are genuine Bose items, either samples or lightly used, and all have been thoroughly tested to ensure full functionality. You can have complete confidence in your purchase. Some items are replacement products, and we have clearly indicated this in the detailed description and overview.
The item you receive will match the style shown in the images. However, we strive to send you an item in even better condition than what is displayed. We often use slightly lower-grade items for display purposes, so you can expect the product you receive to exceed your expectations.
We are a professional Bose seller with a physical store in Nanjing, China, and an online store on eBay. After completing the payment, we will immediately test and arrange shipment for you.
- For special and valuable items, we will ship directly from China.
- For accessory items, they will be shipped from our rented overseas warehouse in the United States (please refer to the D&R Policy for details).
We provide real-time tracking for both shipping methods. If you do not receive the goods or if the goods are lost, we will offer a full refund.
