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Home / FAQs

FAQs

FAQs

Answer & Questions

How can you help?

We are here to make your shopping experience as smooth as possible. If you need assistance with finding a product, have questions about your order, or require support with any issues, feel free to reach out to our customer service team. We are always ready to help!

What is a return policy?

We offer a hassle-free return policy for your convenience. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt. The product must be in its original condition, including all packaging and accessories. Please note that some conditions and restocking fees may apply.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. We strive to offer flexible options to suit your needs.

Do we have promotion codes?

Yes, we frequently offer promotion codes to help you save on your favorite products. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals and promo codes. Be sure to use these codes during checkout to enjoy exclusive discounts!

 

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Frequently Asked Questions

Are our products genuine and original?

Yes, all our products are genuine Bose items, either samples or lightly used, and all have been thoroughly tested to ensure full functionality. You can have complete confidence in your purchase. Some items are replacement products, and we have clearly indicated this in the detailed description and overview.

Will the product images be exactly the same as the item you receive?

The item you receive will match the style shown in the images. However, we strive to send you an item in even better condition than what is displayed. We often use slightly lower-grade items for display purposes, so you can expect the product you receive to exceed your expectations.

What kind of seller are you, and how can you ensure that we receive the product after payment?

We are a professional Bose seller with a physical store in Nanjing, China, and an online store on eBay. After completing the payment, we will immediately test and arrange shipment for you.

  1. For special and valuable items, we will ship directly from China.
  2. For accessory items, they will be shipped from our rented overseas warehouse in the United States (please refer to the D&R Policy for details).

We provide real-time tracking for both shipping methods. If you do not receive the goods or if the goods are lost, we will offer a full refund.

F113-21,ist Floor, San Chuang Building, No. 180Longmian Avenue, Jiangning District, Nanjing City

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    • Home
    • Shop
      • Bose Cables
        • Acoustimass
        • 321 series
        • CineMate
        • Companion
        • Home 300/500
        • Jewel Cube
        • Lifestyle
        • Only for EUR Version
        • SoundTouch
        • Subwoofer Cable
        • Universal
        • Wave Music System I/II/III/IV
      • Bose Control Pod
        • Companion
      • Bose Remote Control
        • Cinemate 120/220
        • Lifestyle
        • Solo TV SoundSystem
        • Sounddock
        • Soundlink
        • SoundTouch
        • Acoustic Wave Music System
        • Music Monitor
        • T20
        • 46/55 inch TV
        • Wave Music System I/II/III/IV
      • Bose Second-hand Headphone
        • QC Accessories
        • QuietComfort
      • Bose Surround Speakers
        • 300
        • 700
        • Wireless Receiver Set
      • Bose other accessories
        • Lifestyle
        • 18/28/35/38 S-video to Hdmi
        • ADAPTiQ Audio Calibration System
        • Board
        • Bose SoundTouch Wireless Link
        • Charging Adapters & Cables
        • Optical Drive
        • Power Adapter
        • Small LCD Screen
        • SoundTouch Adapter
        • Speaker Base
        • Speaker Hanger
        • Speaker Plug
        • Jewel Cubes
        • Center Speaker
        • Satellite Speakers
        • Wall mounts
        • Wall Bracket
        • Case Cover
      • Other Product
        • Remote Control
    • Top deals
      • BOSE Cables
      • Bose Control Pod
      • Bose Remote Control
      • Power Adapter
      • Bose Second-hand Headphone
      • Bose Surround Speakers
      • Shop By
        Top Rated
        • Bose 650/700 Surround Speaker Base-Black $15.99
        • Bose SoundTouch Wireless Link Adapter Power and Audio Cables $18.99
        • Bose SoundTouch&Cinemate 220 L/R Channel Cable(Only For EUR Version) $66.99
        • Bose Companion 50 Control Pod $37.99
        • Bose SoundLink Revolve/Revolve+ Charging Cradle & Charging Adapter and Cable $29.99
        • Bose Cinemate GS2 remote control $32.99
    • Elements
      • FAQsASK
      • Delivery/Return PolicyNEW
      • Contact Us
    • About Us
    • Blog
    • Privacy Policy